Effective Date: August 27, 2025

Last Updated: August 27, 2025

1. Introduction

This Privacy Policy explains how Digitalists Interactive Agency Ltd ("we," "our," or "us"), a company registered in England & Wales, United Kingdom, collects, uses, and protects your personal information when you use the Number Finder mobile application ("the App" or "Service").

We are committed to protecting your privacy and ensuring transparency about our data practices. This policy complies with the UK Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR), and other applicable privacy laws.

Data Controller:
Digitalists Interactive Agency Ltd
Registered in England & Wales
Email: [email protected]

2. Information We Collect

2.1 Information You Provide Directly

  • Account Registration: Phone number (required), name, email address
  • Profile Information: Optional profile details you choose to add
  • User-Generated Content: Spam reports, caller feedback, and comments you submit
  • Support Communications: Information you provide when contacting customer support

2.2 Information Collected Automatically

  • Device Information: Device model, operating system version, app version
  • Usage Data: How you interact with the App, features used, frequency of use
  • Log Information: Error reports, crash data, and performance metrics
  • Location Data: Approximate location (only with your explicit consent) to provide regional spam detection

2.3 Contact Information (Important Limitations)

Unlike some caller ID apps, we have strict limitations on contact access:

  • We only access your contacts with your explicit permission
  • Contact data is processed locally on your device where possible
  • We do not automatically upload your entire contact list to our servers
  • You can revoke contact access permissions at any time

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Core Service Functions

  • Identifying incoming calls and texts
  • Blocking spam and unwanted communications
  • Providing caller ID information
  • Maintaining and improving spam detection algorithms

3.2 Service Enhancement

  • Analyzing usage patterns to improve the App
  • Developing new features and functionality
  • Ensuring technical performance and security
  • Providing customer support

3.3 Legal Basis for Processing (UK GDPR)

  • Consent: For optional features like location services and marketing communications
  • Legitimate Interest: For core app functionality, security, and service improvement
  • Contract Performance: To provide the services you've requested
  • Legal Obligation: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

4.1 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for commercial purposes.

4.2 Limited Sharing

We may share your information only in these specific circumstances:

Service Providers: With trusted third-party services that help us operate the App (cloud hosting, analytics), under strict data protection agreements.

Legal Requirements: When required by law, court order, or to protect our rights and safety.

Business Transfers: In the event of a merger, acquisition, or sale of assets (with notice to users).

Consent: When you explicitly consent to sharing with specific third parties.

4.3 Community Database

  • Spam reports and caller feedback contribute to a community database
  • This information is anonymized and cannot be traced back to individual users
  • You can opt out of contributing to the community database at any time

5. Data Retention

We retain your personal information only as long as necessary:

  • Account Information: Until you delete your account
  • Usage Data: For 2 years or as required by law
  • Spam Reports: Anonymized data may be retained longer for service improvement
  • Support Communications: For 3 years after resolution

When you delete your account, we will permanently remove your personal information within 30 days, except where retention is required by law.

6. Your Rights and Choices

Under UK data protection law, you have the following rights:

6.1 Access and Control

  • Right to Access: Request a copy of your personal information
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Delete your personal information ("right to be forgotten")
  • Right to Portability: Receive your data in a portable format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Restrict Processing: Limit how we use your information

6.2 App Controls

  • Privacy Settings: Control what information is displayed in your profile
  • Permission Management: Enable or disable specific app permissions
  • Account Deletion: Permanently delete your account and associated data
  • Contact Sync: Enable or disable contact synchronization
  • Location Services: Control location data sharing

6.3 Marketing Communications

  • You can opt out of marketing communications at any time
  • Unsubscribe links are provided in all marketing emails
  • Opting out will not affect service-related communications

7. Data Security

We implement robust security measures to protect your information:

7.1 Technical Safeguards

  • Encryption: Data is encrypted in transit and at rest
  • Secure Servers: Information is stored on secure, access-controlled servers
  • Regular Security Audits: We conduct regular security assessments
  • Access Controls: Strict limitations on employee access to personal data

7.2 Privacy by Design

  • Minimal data collection practices
  • Local processing where possible
  • Regular deletion of unnecessary data
  • Strong authentication requirements

8. International Data Transfers

Your information may be transferred to and processed in countries outside the UK/EU. When this occurs:

  • We ensure adequate protection through appropriate safeguards
  • We use standard contractual clauses approved by UK/EU authorities
  • We obtain your explicit consent where required by law

9. Children's Privacy

Number Finder is not intended for use by individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided personal information, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes:

  • We will notify you through the App or by email
  • We will update the "Last Updated" date
  • Continued use of the App constitutes acceptance of the updated policy

11. Third-Party Services

The App may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to such external services. We encourage you to review the privacy policies of any third-party services you use.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]

For data protection matters, you can also contact: Data Protection Officer: [email protected]

If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

13. Definitions

  • Personal Information: Any information that can identify you as an individual
  • Processing: Any operation performed on personal data, including collection, use, storage, and deletion
  • Service: The Number Finder mobile application and related services
  • User: Anyone who downloads or uses the Number Finder app

Company Information: Digitalists Interactive Agency Ltd
Registered in England & Wales

This Privacy Policy is designed to be transparent, comprehensive, and compliant with UK and EU privacy laws. We encourage you to read it carefully and contact us with any questions.